ANSWERS TO COMMON QUESTIONS
What is Hosted Desktop, and how does it work?
Hosted Desktop is a cloud-based virtual desktop solution that allows you to access your Windows environment from anywhere, on any device. It runs on high-performance servers in a secure data center.
How secure is Remotly’s Hosted Desktop?
We use ISO-certified data centers, multi-factor authentication (MFA), end-to-end encryption, and daily backups to ensure your data is fully protected.
What happens if I lose internet connection?
Your session will remain active for a period of time. Once your internet is restored, you can resume work from exactly where you left off. No data is lost.
Does Hosted Desktop include Microsoft 365?
Yes, we offer packages that include Microsoft 365 Business Standard or Premium, so you get Word, Excel, Outlook, Teams, and more pre-installed.
What backup solutions do you offer?
We provide daily cloud backups with encrypted storage across multiple locations, ensuring disaster recovery.
What’s the setup time for a new Hosted Desktop?
Most Hosted Desktops are ready within 24 hours, depending on customization requirements.
What is the difference between Citrix and RDS?
Citrix offers better performance, security, and optimization for remote access, making it ideal for enterprises. RDS is a cost-effective alternative for SMBs that need basic remote desktop functionality.
Can I use Hosted Desktop on Mac or a tablet?
Yes! You can access your hosted desktop from Mac, iPad, Android tablets, or any web browser.
How do I transfer my files to the Hosted Desktop?
You can upload files via OneDrive, Google Drive, or Remote Desktop drive mapping, making it easy to work seamlessly.
How much storage is included?
Every Hosted Desktop plan comes with 50GB per user (pooled across the organization). Additional storage is available as an add-on.
Can I add more users later?
Yes, our Hosted Desktop solutions are fully scalable, allowing you to add or remove users as needed.
How do I get support?
Our 24/7 expert support team is available via Tidio and live chat, email, and phone support.
Which devices and operating systems does Remotly support?
You can use Remotly on Windows, Mac, iOS, Android, and web browsers. This allows access from PCs, Macs, tablets, and smartphones, from anywhere.
Can I install my own applications in Hosted Desktop?
Yes, many applications can be installed on Hosted Desktop. For specific programs, please contact our support team for compatibility information.
How does Remotly integrate with Microsoft 365?
Remotly works seamlessly with Microsoft 365, including Word, Excel, Outlook, Teams, and OneDrive.
Can I add more users later?
Yes, the solution is fully scalable, allowing you to add or remove users as needed.
How does file transfer and cloud storage work?
You can easily transfer files between your local device and Hosted Desktop using OneDrive, Google Drive, or Remote Desktop drive mapping.
Does Remotly support two-factor authentication (2FA)?
Yes, we provide Multi-Factor Authentication (MFA) for enhanced security.
Can I connect external devices like printers and scanners?
Yes, Hosted Desktop supports printer redirection and many external devices. Contact us for a compatibility check.
What if I need more storage space?
The standard package includes 50GB storage per user. You can upgrade your storage via your customer portal
FROM OUR KNOWLEDGE HUB
